Gran Hotel Victoria respects the privacy of our guests and website visitors. This Privacy Policy explains what information we may collect, how we may use it, and the choices available to you when you use our website, contact us, or make a reservation.
Who We Are
Gran Hotel Victoria is a hotel located in Rivas, Nicaragua. Our website is:
https://granhotelvictoriarivas.com/
Information We May Collect
We may collect information that you provide directly to us when you make a reservation, contact the hotel, complete a form, communicate with our staff, or use certain features of the website.
This information may include:
- Your name
- Email address
- Telephone or WhatsApp number
- Arrival and departure dates
- Number of guests
- Room preferences
- Reservation details
- Messages or special requests
- Other information you choose to provide
Reservation and Payment Information
When you make a reservation, certain information may be processed by Gran Hotel Victoria or by an authorized booking, payment, or reservation service provider.
Payment information may be handled directly by a third-party payment or booking provider. Gran Hotel Victoria does not necessarily receive or store complete payment-card information when a third-party service processes the transaction.
The privacy practices of third-party booking and payment providers may also apply to information that you submit through their systems.
How We Use Your Information
We may use personal information to:
- Process and manage reservations
- Confirm, modify, or respond to booking requests
- Communicate with guests before, during, or after a stay
- Respond to questions and customer-service requests
- Provide requested hotel services
- Maintain business and reservation records
- Improve our website and guest experience
- Protect the security of our website, guests, and hotel operations
- Comply with applicable legal or administrative requirements
Cookies and Website Technologies
Our website may use cookies and similar technologies to support website functionality, remember preferences, improve performance, and understand how visitors use the site.
Some cookies may be necessary for website features such as language preferences, security, forms, account functions, or reservation tools. Other cookies may be used by analytics or third-party services when those services are enabled on the website.
You can control or delete cookies through your browser settings. Disabling certain cookies may affect the operation of some website features.
Analytics
Gran Hotel Victoria may use website analytics tools to understand general website traffic, visitor activity, device types, referral sources, and how visitors interact with our website.
Analytics information is generally used to improve website performance, content, navigation, and the overall guest experience.
Third-Party Services
Our website may use third-party services that help us operate the website or provide services to guests. These may include reservation systems, payment providers, website hosting, email services, analytics tools, maps, security tools, translation services, and social-media features.
These third parties may process information according to their own privacy policies and terms. Gran Hotel Victoria does not control the privacy practices of independent third-party services.
How We Share Information
Gran Hotel Victoria does not sell personal information.
We may share information when reasonably necessary with service providers that assist with reservations, payments, website operation, communications, security, or other hotel-related services.
Information may also be disclosed when required by law, legal process, government request, or when reasonably necessary to protect the rights, safety, property, or security of Gran Hotel Victoria, our guests, our staff, or others.
How Long We Keep Information
We may retain personal information for as long as reasonably necessary to manage reservations, provide guest services, maintain business records, address disputes, prevent fraud or misuse, and comply with legal or administrative requirements.
Retention periods may vary depending on the type of information and the reason it was collected.
Data Security
Gran Hotel Victoria takes reasonable steps to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, internet transmission, electronic storage system, or communication method can be guaranteed to be completely secure.
Your Privacy Choices and Rights
Depending on applicable law and the circumstances, you may request information about personal data that Gran Hotel Victoria holds about you. You may also request that inaccurate information be corrected or that certain personal information be deleted when legally permitted.
To make a privacy-related request, contact us using the information provided at the bottom of this page.
International Visitors
Gran Hotel Victoria welcomes guests from Nicaragua and other countries. If you provide personal information while located outside Nicaragua, that information may be processed or stored in Nicaragua or in other countries where our service providers operate.
Privacy and data-protection laws may vary between countries.
Children’s Privacy
Our website is intended for travelers and adults making hotel reservations or requesting information. We do not knowingly seek to collect personal information directly from children for independent reservations.
Parents or guardians who believe a child has provided personal information without appropriate authorization may contact us to request assistance.
External Links
Our website may contain links to third-party websites, travel resources, social-media platforms, maps, booking services, or other external websites.
Gran Hotel Victoria is not responsible for the privacy practices, security, or content of third-party websites. We encourage visitors to review the privacy policies of those websites before providing personal information.
Changes to This Privacy Policy
Gran Hotel Victoria may update this Privacy Policy as our website, services, technology, or legal requirements change.
The version published on this website will represent the current Privacy Policy.
Contact Gran Hotel Victoria
If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us:
Gran Hotel Victoria
Rivas, Nicaragua
South side of Parque Evaristo Carazo
Phone / WhatsApp: +505 5764 9974
Email: admin@granhotelvictoriarivas.com
Last updated: September 2026.
